Frequently Asked Questions

Getting Started

Do You Service My Area?

We service the Greater Baltimore Area. We prefer your home to be located in these areas: Anne Arundel County Baltimore City Baltimore County Harford County If your home is outside of these areas, please contact us and we will do our best to accommodate you!

Please click here for more information.

Yes! If you prefer to have your own cleaning supplies, products, and equipment used, please provide that information in the Customer Comments section on the booking page.

Absolutely! Additional services can be found on our booking page. Don’t see the service you want to add? Feel free to add that information to the Customer Comments section on the booking page for consideration.

For insurance purposes, we take before and after pictures for all services rendered. These pictures will be saved in your file for future reference. We may use these pictures on social media accounts and websites, for promotional reasons. Please let us know if you do not want pictures of your home used for promotional purposes.

We would greatly appreciate if all items are picked-up from the floors (toys, clothes, shoes, etc.), all personal items are removed from kitchen countertops, bathroom vanities, and shower ledges, and no dishes are in the kitchen sink unless included in your cleaning.

  1.  We do not move large and cumbersome furniture. If you would like us to clean behind a couch, bedframe, or dresser, please have it moved prior to our arrival.
  2. While we clean windows, ceiling fans, and cupboards, we do not clean areas that are not accessible with a 2-step ladder.
  3. We do not clean bio-hazardous substances (feces, blood, etc.).
  4. We do not clean infested properties. We have the right to terminate services if we discover that the premises is infested. You will be billed for the services completed at our current hourly rate.
  5. We do not move large appliances.
  6. We do not service clients that are disrespectful and unprofessional to staff or our cleaners.

Trust Safety

Can I Trust My Cleaning Professional?

All of our cleaners are thoroughly vetted! As apart of our pre-screening process, a detailed nationwide criminal background check is completed on all of our cleaners.

GIVE US A CALL and we’ll make it right!

Our booking page is protected by extended validation ssl and the booking form has its own layer of 256 bit security. Credit card transactions are processed by stripe and is layered on their own 256 security protocol. Lastly, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

Yes. All cleaners go through a nationwide criminal background check as apart of our pre-screening process.

If our services did not meet your expectations, we will provide you with a re-clean with 48 hours of the initial services. If you are still dissatisfied, we will issue a partial refund for the portion of the cleaning services that did not meet your expectations.